Include a brief presentation of the agreement on the parties, the level of service and the duration of the contract. For example, there may be cases where an institution can create a separate society, sometimes called “captive,” to provide a desired service. The working relationship related to how the company is treated as an in-house or purchasing service depends on the management structure of the business. Please follow instructions regarding captive businesses. In this guide, the term “administration” has been used to identify the department within the institution that will set up and execute the day-to-day management of the service, whether acquired or made available internally. The executive service should take full account of the needs of end-users and have sufficient knowledge of the service to determine the resources needed to meet the needs and, if necessary, negotiate them with the service provider. In order to improve the service to users and due to the large number of PCs (800 euros), the European University Institute has decided to standardize its IT infrastructure to ensure continuity and high IT support for research, teaching and management activities. One of the most visible consequences for the end user is that the entire IUE computer machine consists of a small number of standard appliance types based on Wintel products (Windows OS Processor – Intel), namely PCs with a unique standard architecture for hardware and software. As a general rule, the application is provided free of charge” when a campus and/or unlimited license is available, at the expense of the ICT service; Whenever the software is available in limited quantities (as is the case with simultaneous licenses), this software is made available free of charge to researchers and fellows, while some licenses must be purchased through a source of funding other than the ICT service budget, such as lump sums, externally funded programs, departmental budget, etc.). for all other academic categories, including projects and their collaborators.

The content of an ALS should be agreed between the service provider and the executive service within the framework of the institution`s administrative, financial, security and environmental procedures and regulations and, of course, take into account the needs and opinions of end-users. Inserts a short definition and description terms that are used to represent services, rolls, metrics, circumference, parameters and other contractual details that can be interpreted subjectively in different contexts. This information can also be distributed to the corresponding sections of this document instead of grouping it into a single section.